Account Manager

Essential Job Functions and Responsibilities:

• Responsible as an individual contributor to effectively qualify, quote and close business to achieve revenue retention and growth targets. Effectively and continuously expand network of contacts inside the customers’ company.
• Be proficient in:
  • Discovering customer strategic priorities and uncover new projects / programs
  • Securing key contacts in procurement and engineering and up the management chain
  • Keeping Duggan top of mind and communicate new capabilities or company news to customers
  • Teaming with Program Management to provide an outstanding customer experience and successfully retain and grow sales revenue
• Develop and implement sales plans that provide clearly defined strategies, tactics, and timeframes to maximize sales success: revenue growth and total revenue
• Schedule and present Monthly sales plan updates, reporting on performance against individual and team sales plans to leadership
• Ability to present Company capabilities and value proposition face to face, remotely using computer media, and over the phone
• Ensure all customers have an NDA (Non-Disclosure Agreements) authorized and executed by the Company’s President and are credit approved in a timely manner prior to pursuing future business
• Support all marketing efforts including keeping contact lists up to date and performing outreach to support any and all marketing campaigns
• Comply with account assignment rules of engagement, meeting preparation / strategy policies including pre-travel approvals and expense management policies
• Immediately respond to customer inquiries, ensure on-time delivery of quotes and/or options required to meet customers’ needs
• Participate in closing meetings to assess delivery of jobs and ensure customer satisfaction
• Understand account receivable status of all assigned account; notify and seek direction from management if customer is not current with invoice payments prior to shipping jobs in progress
• Field RFQs, follow internal policies for logging, prompt processing, customer follow up, follow through and updating status and forecasting close
• Champion securing needed information or data to complete customer quotes in a timely manner
• CRM Compliant, ensure centralized RFQ log is accurate, include forecasting deal closure, is complete and up to date
• Perform other tasks and duties and assigned or requested

Customer Service Commitment:

• Treat every customer like they are the most important one
• Communication is a contact sport, so do it early and often
• Always summarize next steps
• Be responsive, flexible and go the extra mile

Skills and Specialized Knowledge:

• Ability to build positive working relationships with other departments to achieve company-wide goals and performance objectives
• Strong negotiation skills
• Keep current of market trends and identify strategic opportunities that align with Company’s core competencies
• Effective written and verbal communication skills
• Be proficient in Microsoft Office, including but not limited to Outlook, Word, and Excel; and Company ERP system
• Be results driven, have a customer / client focus and strong problem-solving skills

Performance Metrics and Performance Reporting:

This is a summary of Performance Metrics and Performance Reporting for this role.  Final targets, reporting sources, department responsible for report generation, and frequency will be determined and communicated by management:

• Performance Metrics
  • Forecasting & Achieving Individual Revenue & Growth Targets
  • Accurate & Timely Delivery of Quotes to Customers